The CleanExcel Approach
CleanExcel makes the following commitments to our customers and employees:
1. RESPOND TO ALL CUSTOMER REQUESTS IMMEDIATELY
CleanExcel is locally owned and family operated. We respond immediately to all problems and concerns via pagers and mobile phones. Email addresses are available for our customers’ memos and we make professional visits to meet with tenants upon management request.
2. PROVIDE AN EFFECTIVE AND DUPLICABLE CLEANING SYSTEM
CleanExcel utilizes the Team Cleaning System. Having specialists in Trash Removal, Vacuuming, Dusting, and Restroom Cleaning results in orderly and dependable service. We inspect cleaning closets for organization and cleanliness.
3. COMMUNICATE WITH CUSTOMERS CLEARLY AND REGULARLY
We utilize a simple daily communication system which includes a Log Book, a Night Report, and a Periodic Task Calendar. Listening to customers is our highest priority.
4. ESTABLISH PROCEDURES FOR BUILDING SECURITY
Our operations manager meets with the customer to review the history of the building and tenant concerns to develop a building-specific Security Checklist. We work behind locked doors and report any security concerns to management.
5. UTILIZE THE INDUSTRY’S BEST EQUIPMENT AND CHEMICALS
CleanExcel provides state-of-the-art equipment, exact instructions, and clear expectations of the required tasks .. Cleaning for Health benefits customers, tenants, and our employees.
6. ASSUME THE RESPONSIBILITIES OF BEING IN BUSINESS
CleanExcel is licensed and bonded, carries every conceivable type of insurance, and complies with all fair labor standards laws and OSHA requirements.
7. ENHANCE CLIENT VALUE THROUGH EMPLOYEE TEAM-BUILDING
Employee tum-over is virtually nonexistent. Two of our employees have been with us for twenty-three years, and a third has been with us for 26 years. We take great pride in the relationship we have with our employees and they take pride in the work they do for you.
8. STRIVE FOR EXCELLENCE IN CLEANING
Topnotch personnel and state of the art systems and equipment must be followed by continual inspection of the buildings cleaned. CleanExcel utilizes systematic quality controls with daily inspections.